questions and answers
How does the 30-day guarantee work?
You can try out your apartment for 30 days and if we haven't delivered full satisfaction, you are free to give us 30 days' notice in that period and you won't need to pay a lease-break fee.
Do you offer a security deposit alternative?
Yes, you have the option to pay a one-time fee as low as $399 in place of a security deposit if approved.
What happens if I eventually need a different size apartment?
You can transfer to another size apartment, or another Berger community, and restart your lease at any point in your residency without paying a transfer fee.
Can I break my lease for a job transfer?
Yes, you can break your lease for job transfers more than 50 miles, military service, and hospice care, and you won't need to pay us a lease-break fee.
How do I break my lease to buy a house?
You can break your lease to buy a house at any point in your residency. Just use one of our preferred real estate agents and you won't need to pay us a lease-break fee.
Do you offer furniture discounts?
Yes, you can rent or purchase furniture through our partnership with Cort.
Do you offer moving truck discounts?
Yes, we offer a 10% discount through Penske when you schedule online here.
What happens if I have an urgent service request outside of office hours?
Willowbrook offers 24/7 phone support and 24-hour emergency maintenance. You will always have someone available to take your call for service requests to your apartment.
Where is Willowbrook located in Boothwyn, PA?
Willowbrook is located at 3360 Chichester Avenue, Boothwyn, PA 19061 in Delaware County. The community offers convenient access to Interstate 95, U.S. Route 322, and Route 452, making commuting to Philadelphia, Wilmington, and surrounding areas easy.
What neighborhood is Willowbrook in, and what is it known for?
Willowbrook is located in Upper Chichester / Boothwyn, a suburban Delaware County community known for its accessibility to major highways, proximity to the Delaware River, and easy commuting to both Philadelphia and Delaware.
How far is Willowbrook from downtown Philadelphia?
Willowbrook is approximately 20 miles from Center City Philadelphia, depending on traffic.
What major roads or highways are closest to the community?
Residents have quick access to I-95, Route 322, Route 452, and nearby U.S. Route 202, providing convenient regional travel.
What landmarks or popular destinations are nearby?
Nearby attractions include the Claymont Riverfront, Widener University, and access to the Delaware River waterfront, along with shopping and dining along Chichester Avenue.
What parks, trails, or outdoor recreation are near Willowbrook?
Outdoor recreation nearby includes Marcus Hook Park, Naamans Creek Park, and Ridley Creek State Park, offering trails, open green space, and waterfront access.
What shopping and grocery stores are close to Willowbrook?
Residents have convenient access to grocery stores including ShopRite of Brookhaven, ACME Markets, and ALDI. Additional shopping and dining options are available along Chichester Avenue and nearby retail centers.
What restaurants, coffee shops, and entertainment are nearby?
Dining near Willowbrook includes local spots such as Ulysses American Gastropub, Two Stones Pub, and ApplebeeÕs Grill + Bar. Coffee options nearby include Starbucks and DunkinÕ. Entertainment options include waterfront recreation at the Claymont Riverfront and nearby community parks.
What home types and floor plans are available at Willowbrook?
Willowbrook offers one and two-bedroom apartment homes designed for comfortable living.
What is the typical square footage range?
Square footage varies by layout, with thoughtfully designed floor plans offering spacious living areas.
What kitchen features are included in the homes?
Kitchens may include white shaker cabinets, stainless steel appliances, built-in microwaves, and dishwashers, depending on the apartment home.
What flooring and interior finishes can residents expect?
Interiors may feature modern finishes, spacious closets, and updated layouts, with features varying by unit.
Do homes include in-home laundry?
Yes. Select apartments include full-size washers and dryers, and the community also offers an on-site laundry hub.
Do any homes include private outdoor space?
Select homes include private patios or balconies, depending on the floor plan.
Do you offer garages, reserved parking, or private entrances?
Residents have access to off-street parking throughout the community, subject to availability.
What amenities are offered at Willowbrook?
Willowbrook's amenities include a swimming pool with sundeck, fitness studio, bark park, resident lounge with shuffleboard, co-working space, and grill/dining patio.
Is there a fitness center or gym on-site?
Yes. Willowbrook features a state-of-the-art fitness studio for residents.
Are there community spaces for working from home or socializing?
Yes. Residents can enjoy a co-working space, self-service coffee bar, and resident lounge areas, ideal for remote work and socializing.
Is there a pool or outdoor recreation area?
Yes. The community features a sparkling swimming pool, sundeck, and outdoor grilling areas, along with landscaped grounds.
What parking options are available?
Residents have access to off-street parking within the community, depending on availability.
How are packages and deliveries handled?
Packages and deliveries are typically handled through designated delivery areas or the leasing office, depending on building layout.
Is the community gated or access-controlled?
Willowbrook is an open residential community with professional management and maintenance services.
Is Willowbrook pet-friendly?
Yes. Willowbrook is a pet-friendly community welcoming cats and dogs.
What is the pet policy at Willowbrook?
The community allows a maximum of two pets per apartment with no weight limit. Breed restrictions apply, and pets must be up to date on vaccines and be spayed or neutered.
Are there pet fees, deposits, or monthly pet rent?
Yes. Pet costs include a one-time non-refundable pet fee of $350 per pet and a monthly pet rent of $40 per pet.
Are there pet-friendly places nearby (dog parks, trails, pet services)?
Nearby pet-friendly outdoor options include city parks such as Musser Park and larger recreation areas like Lancaster County Central Park, giving residents convenient places to get outside with their pets.
What schools serve the Willowbrook area?
The community is served by the Chichester School District, which includes local elementary, middle, and high schools.
How close is Willowbrook to major employers, hospitals, or universities?
Willowbrook is located near major employers such as Widener University, Crozer-Chester Medical Center, and businesses throughout Delaware County and Wilmington.
What is the commute like from Willowbrook to Wilmington or Philadelphia?
From Willowbrook's Boothwyn location, Wilmington is approximately 15 minutes away, while Philadelphia is approximately a half hour away by car, depending on traffic.
Is public transportation accessible near Willowbrook?
Yes. Residents have access to SEPTA bus routes and nearby regional rail options, providing transportation to Philadelphia and surrounding areas.
How do I schedule an in-person tour of Willowbrook?
In-person agent-accompanied tours can be scheduled through the Willowbrook website or by calling the leasing office.
Do you offer virtual tours or self-guided tours?
At this time, virtual tours are available for select units and community spaces on the property website. We encourage prospective residents to schedule an in-person tour to experience the community firsthand and learn more about our available apartment homes.
What lease terms are available at Willowbrook?
Lease terms typically range from 6 to 12 months, depending on apartment availability.
What fees should I expect (application, admin, security deposit, etc.)?
Applicants should expect standard application and leasing fees. Deposit options are available, including a security deposit alternative with a one-time fee as low as $299 if approved. Contact the leasing office for current amounts and requirements.
What utilities are residents responsible for, and whatÕs typically included?
Contact the leasing office for a current utility breakdown by apartment home and lease.